We highly recommend using Google Chrome as your main browser when using Let's Get Digital as it is optimised for our software.

Prior to the event, it is important to check that your microphone & camera work within your virtual room.

Test the upload & download speed of your network connection:

• The minimum requirements for HD video (720p and 30FPS) presenting are 8 Mbps download/2.5 Mbps upload.

• The recommended requirements for HD video (720p and 30FPS) presenting are 8 Mbps download/6 Mbps upload.

Read more about upload speeds required for a live stream: Here

The Testing suite completes a basic check of you system and detects some of the common issues that may occur:

• Platform services check

• Video test

• Session services check, including a browser and webcam check.

• Frequently asked questions concerning common issues.

Enter the testing suite

We don't recommend using a VPN. Since Let's Get Digital is using video and audio services it needs to use more traffic than a regular website. Most VPN or company networks are blocking this by default. We would recommend not using a VPN or company network.

Please double-check if you are using the right browser and if you have the most up to date version. The platform is most compatible with Google Chrome and the latest version can be downloaded here.

Make sure that you have given permission to the browser to stream your video/audio.

Please get in touch with your event organiser to provide you with information about your Login credentials.

Call the general Event Helpdesk: +31 50 211 0 666 (NL) +44 13 1608 1614 (UK) +49 30 8878 9704 (DE)

Please note: that we can not answer event-specific questions on this line.

We advise not to have more than 8 active speakers simultaneously to guarantee the quality of the session. If you want to have speakers active, ensure that a moderator enables and disable the audio and video of speakers to activate them.

In tiled mode, the last 9 active speakers are displayed by default. This number can be increased up to 16 in the workspace settings. When content is shown on screen, up to 4 active speakers are displayed alongside the content.

Within a session there will be two timers:

Session start timer

Before a session starts a countdown timer will appear in the speaker bar letting the speaker know when the session will begin. Once the time has reached '0' the session will automatically begin and the timer will transform into the time left timer;

Time left timer

Once the session has started the timer will convert automatically into a session end timer notifying speakers how much time is left in their session.

Session tools offer the speaker to control a number of elements within their session.

Changing the session state

As a speaker, you can change the state of the session: Go Live/Waiting room/ Stop

1) Waiting room is a space that users except for speakers and organisers will be directed to before the session is live 2) Go Live is used when a speaker wants to open the session earlier than the countdown timer or re-open their session. 3) Stop is used when the speaker wants to end the session and send their users out of the virtual room

Enable Q&A/ Poll function

As a speaker, you can decide whether or not you would like your audience to have access to the Q&A/ Poll tabs on the right-hand side of their screen.

*note the event organiser might have not enabled these functions in the back-end.

CTA (call to action)

As a speaker, you can additionally use the CTA function to generate leads from your session.

Please reference this article for more info

Record a webinar by clicking the record button at the bottom left-side toolbar. Press it again to stop recording. The button will flash yellow when the recording is starting. When you are recording the button will be red.

When recording in the top-left corner of the menu this button will show.

Broadcast online events to YouTube and Facebook Live. Hit the Live stream icon in the toolbar. Set up a steam in YouTube or Facebook and copy the live stream key listed there into the session. Click on 'Start stream' to start the stream on YouTube or Facebook.

1) Click on the settings cog icon found in the bottom left-hand corner of your screen to open more options 2) Click on the option 'Workspace' 3) Click 'Enable questions & answers'

The Audience can ask the speaker questions once the module has been switched on by clicking on the icon and then typing their question at the bottom of the screen

It is possible for the user to ask the question anonymously by clicking the Ask anonymously

It is possible to filter the questions based on whether they have been Answered, Unanswered or Queued for live answer.

You can Queue an answer for live answer, this will show the question under the filter Queued for live answer.

This function allows the audience to publicly vote for a question to be answered by the speaker.

As a speaker, you can highlight a question to answer live and show it as a pop on the screen of the audience.

To complete this double click the question you wish to answer and click the blue-button Live answer.

Once you are ready to stop answering you can click the stop button.

You can edit questions by clicking the three dots next to the question and choosing the option Edit. Edit the question and then Save.

You can delete questions by clicking the three dots next to the question and choosing the option Delete. Edit the question and then Save.

You can export the questions in the formats listed below by clicking the three dots next to the title 'questions' and then choosing the option Export history.

• Plain Text Document (.txt)

• Potable Document Format (.pdf)

• Comma Separated Values (.csv)

To open and close the whiteboard you simply click on the pencil icon

All changes will be saved so you can open and close without losing your work

The Lock icon allows the option to make new participants entering the session wait in a session lobby.

*Until this function is disabled the particpants in the session lobby will not see the session.

Allow a user to become a speaker in the session, giving the user full speaker rights.

As a speaker, you can move other speakers to the audience also removing their speaker rights.

Give a user broadcast permission and they will be given the option to turn on their microphone & camera within the session.

*This does not give the user full speaker rights.

Presentation permission allows a user to: - Show/present content from their own content library - Manage content shown on screen by others (for example; change slides of a presentation, stop/start YouTube videos).

The audience can request the option to broadcast with their microphone and camera by clicking the request to broadcast icon in the top left corner of their screen.

Identify request to broadcast

As a speaker, you can see that a user has requested to broadcast by seeing the following icon next to their name

Accept/ Deny request to broadcast

As a speaker, you have full control over whether to give broadcasting permission or not by clicking on the hand-up icon next to their name you will be given the option to Accept/ Deny request to broadcast.

Once permission has been given

This icon will appear next to the name of the user once they have been given broadcasting permission.

To remove broadcasting permission hover over the user's name and click the icon with the three dots to open more options. Choose the option 'Remove broadcast permission' (please see screenshot below for reference).

You can remove a participant from the entire session by clicking the door icon. This will direct the user back to the lobby of the event.

*The user will recieve the following notification on their screen.

If you have a session where everyone has permission to turn on their microphone & camera from the start you can use the 'Mute all' button at the bottom of the screen to mute all particpants.

Additionally by clicking the option to 'Mute newcomers' you can mute any new particpants as they enter the session.

*If speaker rights/ broadcasting permission has been given the participant can still enable their microphone.

1) Click on the settings cog icon found in the bottom left-hand corner of your screen to open more options 2) Click on the option 'Workspace' 3) Click 'Enable chat'

It is possible for you as a speaker to toggle between two different chats: Speaker only or Everyone in session.

You can easily switch between both by completing the following steps:

Click the icon and choose either speaker or Everyone.

*In the example below the speaker chat is currently chosen.

You can start typing your chat message by entering the message at the bottom of the conversations pane

You can export the chat in the formats listed below by clicking the three dots next to the title 'Conversations' and then choosing the option Export history.

• Plain Text Document (.txt)

• Potable Document Format (.pdf)

• Comma Separated Values (.csv)

You can clear the chat by clicking the three dots next to the title 'Conversations' and then choosing the option Clear chat.

Once a message has been posted in the chat there are a number of different options you can perform:

Edit: You can edit your message once posted by clicking then Edit

Share: You can share a message once posted by clicking then share

Give an emoji to a message by hovering over the message and clicking and then choose your favourite emoji

Enjoy the results

A user can create a question easily within a session publicly or anonymously.

To create a question the Q&A tab at the right-hand side of the screen (where the chat is displayed) should be selected.

By clicking the button the user will then have the option to write their question, choose whether it should be posted anonymously and Add the question

The Question will be displayed for only the speakers to see as shown in the image below:

Each question has five options displayed when clicking the three dots at the top-right corner of the specific question box:

- Answer now: When answering the question live a pop will appear on the user's screens.

Make public; makes question show on all users screens publicly - Mark answered: Click here to mark a question as answered. - Edit/ Answer question: Click here to edit/ answer the question in text format. - Remove question: Click here to remove the question.

*note these actions cannot be reversed.

You can open the content library by clicking the icon in the left-hand menu.

You can create new folders within the content library as a way to order your different content. Once the folder is created there is a number of options you can choose from by clicking the three dots next to the folders name.

The options you can choose from are explained further in this article.

As a speaker you can filter between the different types of files listed below: - Document files - Image files - Video files - Audio files

*note this does not filter YouTube, Web app and Web files.

You can upload files from your system by clicking Upload file from a specific folder or at Create new.

You can now choose the file from your system that you want to upload.

If you want to link a file to a specific folder you can either click the three dots next to the folder name and upload the file or at a later stage by clicking Move to at the file itself

*You can find the supported file types in the table below.

Please note: The maximum file size is 150 MB. However, the total storage limit of all files in your content library - including video recordings and uploaded files - is 1000GB.

You can upload YouTube videos to your content library by completing the following steps:

1) Click on Add YouTube video 2) Paste desired YouTube link into the box

3) Click Add 4) To show the YouTube video double click the video and it will display on the screen

5) Click play once ready 6) To stop playing click the icon and the video will be hidden.

You can add files from a URL as listed in the table below:

As a speaker, you can use the web app function to iframe a page into the session (for example to show an interactive Google Form in the presentation)

To set up a web app you need to complete the following steps: 1) Give the web app a name 2) paste the Embeded version of the URL into the section

As a speaker you can filter between the different polls based on their status as listed below:

1) New polls 2) Open polls 3) Closed polls

To create a new poll you need to:

1) Click 2) Enter the poll question 3) Enter the answers to choose from 4) choose whether the audience can give multiple answers or not 5) The poll will then appear in a list

Once the poll has been created you can open it for voting to your audience by completing the following steps:

1) Double click the poll you want to open 2) The answer options will then appear 3) click Open and the poll will appear on the users screen

Result

Once you are ready to close the poll click

To share the results click the three dots next to the polls name and choose share results

The results will then appear on the screen of the audience as displayed below: